Aeromexico Cancellation Policy

Aeromexico Cancellation Policy 2023 For Domestic and International Passengers

Passengers are eligible to make Aeromexico flight cancellations within 24 hours of booking free of charge. The passenger can change a flight reservation only for the unused portion of booking. Aeromexico Cancellation Policy is applicable for all types of fares, classes of service, restricted and non restricted fares, or the number of passenger travelling.

Aeromexico Cancellation Policy

1. If you cancel the flight booking with Aeromexico there might be a cancellation fee or not it depends on the condition of the Aeromexico cancellation policy in which you are cancelling the flight.
2. Travelling with basic fare, classic fare, AM+ fare or Comfort fare, if the ticket gets cancelled, there will be a cancellation fee deducted from the original fare.
3. Flexible fare and premium fare passengers can cancel their flight ticket anytime without any cancellation fee and they will get their refund in their original form of payment only.
4. If the flight booking is cancelled within 24 hours of the time of booking and also there is at least seven days of departure of the flight at the time of cancellation, there will be no cancellation charges and the full amount will be refunded in the original form of payment .
5. If the flight reservations is for more than seven passengers , booking with pets or multi destination flights or flight booking is paid through cash there is restriction on flight change.
6. Cancelling a Saver fare or an award flight ticket would cost about $75. When cancelling an advantage award flight ticket would be $50 per passenger.

Call on Aeromexico phone number +1-855-448-3664, anytime and get complete flight assistance while cancelling or requesting for refund.  

Aeromexico 24 hour Cancellation Policy

As per Aeromexico 24 hour Cancellation Policy passenger qualify to receive a full refund when they cancel their flight booking within the24 hour or the deadline mentioned on their flight ticket. On cancelling a refundable fare flyers will receive a refund in the original form of payment method. On the other hand the non refundable ticket , Aeromexico will refund back only the refundable taxes. The flight ticket must be booked within seven days before the schedule departure. Passenger should have purchased the flight ticket directly from Aeromexico official site for the 24 hour policy to be applicable.

Aeromexico Cancellation Fee

Aeromexico Cancellation Fee will be waived off for flexible fare, no fee for premier fare, no fee for basic fare, up to $30 for classic fare and up to $30 for AM +fare and up to $ 30 for Comfort fare. Fee for tickets cancellation up to two hours before the scheduled departure of the flight will be based on the type of tickets purchased from the airlines.

Aero Mexico Cancellation Procedure

1. First type in Aeromexico on the search bar or you can download the official mobile app
2. Next click on “Manage my Trips” from the top of the screen
3. Enter your “Reservation or Ticket Number” and your last name and find your flight reservation
4. Click on the flight you want to cancel and complete the process
5. Click on confirm and pay for the application fees if it shows for eligible fees
6. Pay the fees and click on confirm
7. Wait for the updated information on your email and registered mobile number

Aeromexico Ticket cancellation online

Aeromexico Ticket Cancellation Offline

If the online cancellation was not a success you can always opt for the offline method which involves calling the Aeromexico customer care directly at +1-855-448-3664. Aeromexico allows you to access their travel services and arrange your trip accordingly through the customer support. They can offer you a wide range of services from cancelling your flight tickets, requesting for special services, adding and reserving a seat to requesting refunds. To cancel your flight ticket offline you can visit Aeromexico’s official site, go to the bottom of the screen and find the “Contact us” option. Dial the customer care number and follow the instructions on the voice call. Once you get connected with Aeromexico customer agent you can share your travel details and documents and ask them to help you complete the ticket cancellation.

Compensation For Cancelled Flight

If your flights get cancelled by Aeromexico you are eligible to claim up to 600 euros from the airlines according to the EC, 261 (applicable for all flights operating from EU). Aeromexico will notify its passengers about the cancelled flight at least fourteen days before its scheduled departure. On failure to do so the passenger will be entitles to a compensation from the airlines according to the EC261.

Aeromexico Flight Compensation For Delayed Flights

The amount of compensation provided will be based on the type of flight ticket purchased with Aeromexico like the time of booking the flight ticket, destination selected and more. To get a precise estimation of the compensation the airlines owes you; you can make use of Aeromexico Flight compensation calculator. Also if Aeromexico cancels your flight you can opt for the given options:

1. You can opt for a rebooking option for an alternate flight for the same destination if there are seats available without paying any extra fees
2. You can cancel your flight ticket and get a full refund in the original form of payment

Aeromexico give their best to help travellers reach their destination on time if their flight is delayed and also get compensation ranging from 250 to 600 euros. Aeromexico protect the rights of the customers and as per the EU261 they are entitled to receive compensation if their flight is delayed by circumstances where the airline could have access to control the situation. Customer will not receive any compensation for situation which is beyond their control.

Aeromexico Flight compensation For Overbooking

Passengers may be denied boarding when the number of tickets sold are more than the number of seats available on board. Under such circumstances passengers are entitled to receive compensation. To qualify for compensation for an overbooked flight you need to meet the following conditions:

1. You have not surrendered your seat willingly for any other services with the airlines
2. You were denied boarding due to unavailability of seats
3. You were denied boarding for some other reason –missing travel documents/ arriving late at the airport

Here is a chart of how much compensation you can receive for denied boarding due to overbooking

Compensation amount for different scenarios

Aeromexico Flight Compensation For Missed Connection Flights

Passengers will be eligible for a Missed connection compensation of up to 600 euros if they meet the following conditions:

1. You have missed your connecting flight because the airlines delayed your flight, overbooked or cancelled your flight
2. Your flight bookings were not made individually under the same booking
3. You missed your flight because you reached the airport three or more hours later after your flight schedule

Here is a chart of how much compensation you can receive for missed connection flights

Aeromexico Same Day Flight Change

1. The newly chosen trip should be as the same courses and same air terminals as the first flight reservation
2. For travellers who have check in in advance through online or offline methods the options for changing for an earlier flight is not applicable.
3. Aeromexico change flight cost will be borne by the passenger for changing the flight.

Same day flight change is not applicable for long haul flights.