Passengers are eligible to make Aeromexico flight cancellations within 24 hours of booking free of charge. The passenger can change a flight reservation only for the unused portion of booking. Aeromexico Cancellation Policy is applicable for all types of fares, classes of service, restricted and non restricted fares, or the number of passenger travelling.
Call on Aeromexico phone number +1-855-448-3664, anytime and get complete flight assistance while cancelling or requesting for refund.
As per Aeromexico 24 hour Cancellation Policy passenger qualify to receive a full refund when they cancel their flight booking within the24 hour or the deadline mentioned on their flight ticket. On cancelling a refundable fare flyers will receive a refund in the original form of payment method. On the other hand the non refundable ticket , Aeromexico will refund back only the refundable taxes. The flight ticket must be booked within seven days before the schedule departure. Passenger should have purchased the flight ticket directly from Aeromexico official site for the 24 hour policy to be applicable.
Aeromexico Cancellation Fee will be waived off for flexible fare, no fee for premier fare, no fee for basic fare, up to $30 for classic fare and up to $30 for AM +fare and up to $ 30 for Comfort fare. Fee for tickets cancellation up to two hours before the scheduled departure of the flight will be based on the type of tickets purchased from the airlines.
Fare Type |
24 hour cancellation policy |
Within 24 hours of flight departure |
After 24 hours of flight departure |
Basic Fare |
Zero charges |
Not Applicable |
Not Applicable |
Classic Fare |
Zero charges |
Not Applicable |
Not Applicable |
AMV Fare |
Zero charges |
$200 |
Not Applicable |
Flexible fare |
Zero charges |
$200 |
$200 |
Premium Fare |
Zero charges |
Zero charges |
Zero charges |
Step 1 |
Passengers must visit the official site of Aeromexico |
Step 2 |
Navigate to Aeromexico Manage booking option from the screen |
Step 3 |
Now mention the booking number and passenger details |
Step 4 |
On the next window the trips details will appear on the screen |
Step 5 |
From the booking section, choose the “Cancel Flight” option |
Step 6 |
Passengers might have to pay the cancellation fee if required. |
Step 7 |
Click on confirm payment and complete the cancellation procedure |
Step 8 |
Check your inbox for the confirmation on the cancelled ticket |
If the online cancellation was not a success you can always opt for the offline method which involves calling the Aeromexico customer care directly at +1-855-448-3664. Aeromexico allows you to access their travel services and arrange your trip accordingly through the customer support. They can offer you a wide range of services from cancelling your flight tickets, requesting for special services, adding and reserving a seat to requesting refunds. To cancel your flight ticket offline you can visit Aeromexico’s official site, go to the bottom of the screen and find the “Contact us” option. Dial the customer care number and follow the instructions on the voice call. Once you get connected with Aeromexico customer agent you can share your travel details and documents and ask them to help you complete the ticket cancellation.
If your flights get cancelled by Aeromexico you are eligible to claim up to 600 euros from the airlines according to the EC, 261 (applicable for all flights operating from EU). Aeromexico will notify its passengers about the cancelled flight at least fourteen days before its scheduled departure. On failure to do so the passenger will be entitles to a compensation from the airlines according to the EC261.
The amount of compensation provided will be based on the type of flight ticket purchased with Aeromexico like the time of booking the flight ticket, destination selected and more. To get a precise estimation of the compensation the airlines owes you; you can make use of Aeromexico Flight compensation calculator. Also if Aeromexico cancels your flight you can opt for the given options:
Aeromexico give their best to help travellers reach their destination on time if their flight is delayed and also get compensation ranging from 250 to 600 euros. Aeromexico protect the rights of the customers and as per the EU261 they are entitled to receive compensation if their flight is delayed by circumstances where the airline could have access to control the situation. Customer will not receive any compensation for situation which is beyond their control.
Passengers may be denied boarding when the number of tickets sold are more than the number of seats available on board. Under such circumstances passengers are entitled to receive compensation. To qualify for compensation for an overbooked flight you need to meet the following conditions:
Here is a chart of how much compensation you can receive for denied boarding due to overbooking
Distance travelled /Itinerary |
Compensation |
Distance travelled for 1500 km or lesser |
240 Euros |
For internal EU flights within 1500 km |
400 Euros |
For non internal EU flights between 1500 to 3500 km |
400 Euros |
For non internal EU flights over 3500 km |
600 Euros |
Compensation amount for different scenarios
Delay at arrival |
US Domestic flights |
International flights |
0 to 1 hour |
No compensation available |
No compensation available |
1 to 2 hour |
200% of one way fare (should not exceed $675) |
200% of one way fare (should not exceed $675) |
2 to 4 hour |
400% of one way fare (should not exceed $1350) |
400% of one way fare (should not exceed $1350) |
4 or more hours |
400% of one way fare (should not exceed $1350) |
400% of one way fare (should not exceed $1350) |
Passengers will be eligible for a Missed connection compensation of up to 600 euros if they meet the following conditions:
Here is a chart of how much compensation you can receive for missed connection flights
Distance Travelled |
<3 Hours |
Between 3 to 4 hours |
4 or more hours |
Over 2 hours |
Between 2 to 3 hours |
Never Arrived |
Distance travelled within 1500 km or lesser |
NA |
250 Euros |
250 Euros |
125 Euros |
250 Euros |
250 Euros |
For internal EU flights within 1500 km |
NA |
400 Euros |
400 Euros |
200 Euros |
400 Euros |
400 Euros |
For non internal EU flights between 1500 to 3500 km |
NA |
400 Euros |
400 Euros |
200 Euros |
400 Euros |
400 Euros |
For non internal EU flights over 3500 km |
NA |
300 Euros |
600 Euros |
300 Euros |
300 Euros |
600 Euros |
Same day flight change is not applicable for long haul flights.
Yes, Aeromexico allows making same day flight change with certain terms and conditions. The newly chosen trip should be as the same courses and same air terminals as the first flight reservation. For travellers who have check in in advance through online or offline methods the options for changing for an earlier flight is not applicable and same day flight change is not applicable for long haul flights.
Yes, passengers will be eligible for a Missed connection compensation of up to 600 euros. If they have missed your connecting flight because the airlines delayed your flight, overbooked or cancelled your flight. If their flight bookings were not made individually under the same booking or if they missed flight because you reached the airport three or more hours later after your flight schedule they are eligible for flight compensation.
The amount of compensation provided will be based on the type of flight ticket purchased with Aeromexico like the time of booking the flight ticket, destination selected and more. To get a precise estimation of the compensation the airlines owes you; you can make use of Aeromexico Flight compensation calculator.
Also if Aeromexico cancels your flight you can opt for a rebooking option for an alternate flight for the same destination if there are seats available without paying any extra fees. You can cancel your flight ticket and get a full refund in the original form of payment.
Aeromexico give their best to help travellers reach their destination on time if their flight is delayed and also gets compensation ranging from 250 to 600 euros. Aeromexico protect the rights of the customers and as per the EU261 they are entitled to receive compensation if their flight is delayed by circumstances where the airline could have access to control the situation. Customer will not receive any compensation for situation which is beyond their control.