AirAsia Airlines Cancellation Policy

AirAsia Flight Cancellation Policy

“What are your rights if you cancel your flight tickets? - AirAsia Airlines Cancellation Policy”

How to cancel AirfAsia Flights and get refunds?

If you have travel plans with AirAsia and decided to change it at the last moment you can sit back and relax because AirAsia Airlines has issued flexible change and Cancellation Policy. Passengers Can now enjoy charge free and risk free flight cancellation for short haul and long haul destinations under the 24 hour policy. You can cancel it and rebook for a nominal fee or for free if you adhere to the airlines cancellation policy on time. Find out more about AirAsia Airlines Cancellation Policy, refund policy for different regions and what to expect whenever you have change of travel plans when you are flying with AirAsia.

You can feel free to dial AirAsia customer care number +1-888-772-1600 to get complete flight booking assistance or enquire about other travel policies.  AirAsia customer care is available 24/7 to offer you with valuable flight services and update you what’s going on the rest of the world.

What is AirAsia Airlines Cancellation Policy to get refund?

Here are some of the fundamental rules you need to understand for a complete refund with AirAsia:

1. If you cancel a flight originating from India or US
2. AirAsia cancels your flight altogether
3. AirAsia reschedules your flight at 3 hours before your flight departure
4. You have been charged twice by AirAsia
5. You were denied booking due to no seats availability by AirAsia
6. You have purchased a refundable flight fare

AirAsia Airlines 24 hours Cancellation Policy

AirAsia Airlines 24 hours Cancellation Policy allows a flyer to cancel a ticket for full refund within 24 hours of flight booking as long as the flyer makes the purchase two days before departure. This policy is applicable for all flight tickets except those booked as group booking. However If you have booked your flight ticket far in advance, AirAsia may change its schedule in months  leading up to departure. 

AirAsia Airlines Cancellation Policy and refund fee by country

Passengers are entitled to claim for a full refund if the local laws or the travel policy of the arrival city allows refund within a specified time period –such as India, Indonesia, South Korea and the United States.

1. United States- If you cancel your flight ticket within the 24 hour risk free period then you are entitled to claim for a full refund without any additional charges.
2. South Korea- If your flight is originating from South Korea you will receive a refund if:

• You will receive 100% refund amount if you request for refund at least 91 days prior to your flight departure
• You will receive 90% refund amount  if your request  for refund at least 61 to 91 days prior to your flight departure
• You will receive 80% refund amount  if your request  for refund at least 31 to 61 days prior to your flight departure
• You will receive 70% refund amount  if your request  for refund at least 3 hours  to 30 days prior to your flight departure

3. India-If your flight is originating from India and you are travelling domestically you can receive a refund if you cancel your flight ticket at least 2 hours prior to your flight departure. You will receive INR 3,500 if you cancel your flight before 3 days before scheduled departure and INR 3,000 if you cancel your flight before 4 days before scheduled departure.
4. Indonesia-

• If your travel is originating from Indonesia you will receive a refund if you cancel your flight at least 72 hours before the scheduled departure. You will receive 75% of the refund amount or a 100% travel credit refunded back to your travel account.
• If you cancel your flight ticket within 48 to 72 hours before the flight departure you will receive 50% of the refund amount plus or a 85 % travel credit refunded back to your travel account.
• If you cancel your flight ticket within 24 to 48 hours before the flight departure you will receive 40% of the refund amount plus or a 70 % travel credit refunded back to your travel account.
• If you cancel your flight ticket within 48 to 72 hours before the flight departure you will receive 50% of the refund amount plus or a 85 % travel credit refunded back to your travel account.
• If you cancel your flight ticket within 12 to 24 hours before the flight departure you will receive 30% of the refund amount plus or a 55 % travel credit refunded back to your travel account.
• If you cancel your flight ticket within 4 to 12 hours before the flight departure you will receive 20% of the refund amount plus or a 40 % travel credit refunded back to your travel account.
• If you cancel your flight ticket within 4 hours before the flight departure you will receive 10% of the refund amount plus or a 20 % travel credit refunded back to your travel account.

What should I do if AirAsia cancels my flight?

If your flight gets cancelled by AirAsia itself due to bad weather conditions or other unavoidable events you can be compensated in the form of travel credit, complimentary flight service, a full refund, provided updated seats or accommodated on the next departing flight for free. You will be given the following options:

1. You can modify your existing flight dates for free with zero charges
2. Convert your flights into travel credit which you can redeem for future travel with AirAsia (valid up to 3 years from the date of issue)

However, exceptions are applicable if you are flying to Malaysia and Thailand. You can convert your flights to travel credit and redeem it within 730 days from the original date of issue. To submit a refund request with AirAsia you can consider the following points:

1. Navigate Airasia.com
2. Next you can click on the AVA icon (at the lower right corner of the screen)
3. Click on the Flight change/cancel from the screen options
4. Choose AirAsia cancelled my flight
5. Select a suitable option according to your requirement
6. Select whether-credit account/ move flight
7. Follow the prompt instructions on the screen
8. And complete the process

On completion you will receive a confirmation message on your registered phone number and email along with the flight details.

If you need more travel assistance you can seek support from AirAsia customer care +1-844-933-2065.

AirAsia Airlines Flight Cancellation Procedure

1. First you have to go to Eurasia.com and then click on “Manage Booking”
2. Click booking if you need to check the correct details of the passenger
3. Next enter the departure city and booking number
4. Hit the “Search” button
5. The next page will show you a list of available itinerary  that can be changes or cancelled
6. Choose the flight you need to cancel
7. Confirm your choice by hitting the cancel button
8. Lastly, pay the cancellation button and pay the fees applicable
9. You will then receive a confirmation email from AirAsia Airlines about the flight cancelation.

Procedure for requesting a refund from AirAsia Airlines

1. Go to AirAsia official flight booking site
2. Log in to your account using your travel credentials
3. Go to your accounted located at the top corner
4. Select “Booking”
5. Enter your reference / Booking number ID and email address
6. Tab on submit button to proceed
7. Next your flight details will appear on the screen
8. Select the cancel flight button
9. Next the passenger name along with the sector you want to cancel/ claim refund and reason to cancel your trip.
10. Next you can click on Check refund amount
11. Re verify the cancellation fees and refund amount and tap on Cancel now button
12. Enter the OTP that you received on your registered mobile/email ID for cancelling the flight and tap on “Submit button”
13. Congratulations, your request for flight cancellation / claim has been submitted.

AirAsia Refund Policy

As per AirAsia Refund Policy:

1. Refund will be reflected back to the original ticket holders account only
2. If you cancel your flight tickets within 24 hours of purchase passengers are entitled to receive a full refund irrespective of the fare class
3.  If you cancel your flight tickets after the 24 hour window you will be charged extra fees as service ranging from

AirAsia Trip Cancellation Insurance

If you have enrolled yourself with a trip insurance with AirAsia then you can be assured of the following services:

1. Personal Accident coverage’s
2. Loss or damage coverage for domestic and international flights
3. Covering expenses for baggage delay
4. Expenses covered in case of delayed flights
5. Loss of personal documents or theft
6. Compensation in case of Flight delay for up to 6 hours
7. Compensation for medical treatment and hospitalization

AirAsia Ticket cancellation fees

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