EL AL Airlines Cancellation policy

Overview of EL AL Flight Cancellation Policy

EL AL permits its passengers to adjust and modify their trips for a credit voucher for the unused portion of your journey for a full refund which can be redeemed within one year from the date of its issuance and save cancellation fees. EL AL is dedicated to offer you the best services throughout your journey and you can get here a complete guide on how to cancel and get back a refund for your flight tickets. Here is an overview of EL AL Flight cancellation policy:

1. Cancelling a flight ticket on 31/12/11 will be eligible for a travel voucher that you can redeem for future travel with the airlines.
2. The travel voucher issued to the passenger will be eligible on flight departing before 30/ 10/2024.
3. Passengers can modify their flight tickets up to six hours from the time of booking your flight ticket
4. Flight cancellation policy will not be applicable to bonus flight fares, lite tickets, or Point and Cash tickets.
5. Flights fare will not be eligible for travel vouchers if they have been purchased after 1/1/23.
6. You can cancel your flight tickets at least fourteen days and no less than seven days before your flight departure from the date of flight booking
7. Flight ticket cancellation and other airline refunds will be completed in accordance to El Al Flight cancellation policy.
8. If your flight ticket is cancelled by EL AL altogether or if your flight is delayed by more than two hours   or if you are denied boarding even after holding a confirmed seat.
9. In case EL AL cancel your flight ticket altogether you can ask for a complete refund by cancelling your fight ticket or you can ask for a seat upgrade with complimentary flight services or extend the validity of your flight tickets according to your requirements.

EL AL 24 Hour Flight Cancellation Policy

You need to remember the following points to exercise the 24 hour Flight cancellation policy:

1. Passengers who have booked their flight ticket through the airlines official site, through EL AL phone number +1-855-448-3664 or through the city ticket office or through the airport they will be eligible to receive a 100% flight refund for their cancelled tickets without any flight penalties.
2. EL AL 24 hour Flight cancellation policy will not be applicable for flights purchased on or after 1/1/23 they cannot be compensated for any kind of travel voucher.
3. To receive a refund you can cancel your fight ticket at least 24 hours or if the booking was made within seven days before your scheduled departure which is applicable for all four types.  If you have purchased a flight ticket on or after 31st/ 12/ 22 then they can cancel their flight with the following conditions:

• If they have purchased their flight ticket as per the given date then the passenger can receive a full refund without any cancellation refund.
• You will receive a refund if your tickets validity has not expired yet
• You can exercise your flight voucher before 30/11/24.
• Passengers are able to cancel at least six hours before their flight departure
• You can receive a refund if they have not purchases their flight tickets using on sale flight fares, purchased with cash and points or purchased lite/ bonus tickets.

How To Make EL AL Flight Cancellation Online?

To make your flight cancellations online you can follow the steps given below:

1. Visit the official EL AL Flight cancellation site from your web browser
2. Enter your booking reference number and last name
3. Find your flight and click on the CANCEL icon on the screen
4. Click on confirm and pay for cancellation fees if prompted
5. Receive the confirmation on your email or registered phone number

How To Make EL AL Flight Cancellation Offline?

For offline you can either approach the EL AL customer service by dialling +1-855-448-3664 or you can visit the nearest airport and ask the helpdesk to help you cancel your flight ticket.

EL AL Flight Cancellation Fees

If you want to learn more about requesting refunds, refund policy, eligibility criteria  flight cancellations, steps to follow or other travel reasons you can dial EL AL customer phone number +1-855-448-3664.

EL AL Flight Cancellation Refund Policy

As per EL AL Refund policy:

1. The airlines will offer refund only for tickets purchased through its customer service, tickets booked from its official site
2. If you have not used a portion of your flight ticket for your journey and if you have purchased an economy class ticket for Europe then refund will be issued to the original ticket holder only.
3. Refunds will only be made to the person whose name appears on the ticket or the person who is entitled to receive the refund.
4. In case EL AL delays or terminates your flight then you flight refund will be calculated and issued according to the Israeli Aviation Law. For the unused portion of the flight tickets refunds will include along with the applicable taxes, govt issued taxes.

EL AL Flight Cancellation Reimbursement Policy

If the airlines cancel your flight you can postpone your travel date and choose to fly at a later date without any additional charges. However you will be eligible to pay for the fare difference if the new fare is more expensive than the old fare. To request for a full refund after the 24 hour cancellation period you will be eligible for a service fee depending on the type of seats you have purchased with EL AL. It will take around seven working days to reflect the amount back in its original form of payment. If you have booked your flight ticket wish any other form of payment then you will receive a refund after 20 days from requesting a refund.

Passengers will not receive any refund under the following scenarios:

1. When the validity of your flight ticket expires
2. When you have missed the flight without notifying the airlines
3. When the flight is delayed or cancelled because of situations beyond the airline’s control like strikes, extreme weather conditions, airport closure, political unrest, government ban
4. If you have purchased a non refundable fare
5. You will not receive a refund from the airline if you have purchased your flight ticket from a third party like a travel agent. Hence it is best advised to contact them directly and see what are your refund options.
6. Also you will not receive any compensation if the airlines has notifies you at least seven to five days about the flight cancellation or delay and you have denied to board on the other departing flight the airlines accommodated you with.

If EL AL has cancelled your flight even after holding a confirmed seat then you are entitled to the following rights and compensation:

1. You can cancel your flight ticket and ask for a full refund from the airlines
2. You can ask them to allocate you a seat without any extra charges on the next departing flight departing no less than one hour from your original departure time.
3. Ask the airlines to help you upgrade your seat for free or by paying a little fee
4. Ask the airlines to help you accommodate a hotel and a transportation system if the flight requires you for a stay over
5. If your flight is delayed by more than three hours you can ask the airlines to offer you with complementary services, meals, drinks, beverages and refreshments. Other form of reimbursement include free phone calls, faxes and free email facility, compensating starting from 250 to 600 euros depending on the route travelled with the airlines.
6. Postpone your travel date for a future date whenever you are ready to travel again provided you meet the airlines terms and conditions.
7. If you have purchased your flight ticket using points then you will be paid back in your original form of payment.

You will be compensated in the following order below as shown in the chart if your flight was delayed by more than five hours.

Reduction In Compensation

The amount of compensation will be reduced by 50% of the original flight value if you were given the option to travel on another departing flight. To get a precise idea you can refer to the chart below: