EL AL permits its passengers to adjust and modify their trips for a credit voucher for the unused portion of your journey for a full refund which can be redeemed within one year from the date of its issuance and save cancellation fees. EL AL is dedicated to offer you the best services throughout your journey and you can get here a complete guide on how to cancel and get back a refund for your flight tickets. Here is an overview of EL AL Flight cancellation policy:
You need to remember the following points to exercise the 24 hour Flight cancellation policy:
To make your flight cancellations online you can follow the steps given below:
For offline you can either approach the EL AL customer service by dialling +1-855-448-3664 or you can visit the nearest airport and ask the helpdesk to help you cancel your flight ticket.
Destination |
Fare type |
Cancellation Fees |
Fee cancellation for travel originating in Middle East, Europe and Morocco |
Economy classic –one way |
$160 |
Fee cancellation for travel originating in Middle East, Europe and Morocco |
Economy classic –round ticket |
$260 |
Fee cancellation for travel originating in Middle East, Europe and Morocco |
Economy Flex |
Zero charges |
Fee cancellation for travel originating in Middle East, Europe and Morocco |
For all other type of Economy Flex tickets |
$50 |
Fee cancellation for travel originating in Far East and Africa |
Economy classic –one way |
$160 |
Fee cancellation for travel originating in Far East and Africa |
Economy classic –round ticket |
$260 |
Fee cancellation for travel originating in Far East and Africa |
Economy Flex |
Zero charges |
Fee cancellation for travel originating in Far East and Africa |
For all other type of Economy Flex tickets |
$50 |
If you want to learn more about requesting refunds, refund policy, eligibility criteria flight cancellations, steps to follow or other travel reasons you can dial EL AL customer phone number +1-855-448-3664.
As per EL AL Refund policy:
If the airlines cancel your flight you can postpone your travel date and choose to fly at a later date without any additional charges. However you will be eligible to pay for the fare difference if the new fare is more expensive than the old fare. To request for a full refund after the 24 hour cancellation period you will be eligible for a service fee depending on the type of seats you have purchased with EL AL. It will take around seven working days to reflect the amount back in its original form of payment. If you have booked your flight ticket wish any other form of payment then you will receive a refund after 20 days from requesting a refund.
Passengers will not receive any refund under the following scenarios:
If EL AL has cancelled your flight even after holding a confirmed seat then you are entitled to the following rights and compensation:
You will be compensated in the following order below as shown in the chart if your flight was delayed by more than five hours.
Distance Travelled |
Compensation Amount |
For Distance Travelled below 1500km |
250 Euros |
For Distance Travelled between 1500km to 3500 km |
400 Euros |
For flight delays exceeding 1500km within the EU Community |
400 Euros |
For Distance Travelled above 3500km |
600 Euros |
For Distance Travelled up to 2000 km |
1250 ( Compensation Amount in NIS ) |
For Distance Travelled up to 4500 km |
2000 (Compensation Amount in NIS ) |
For Distance Travelled above 4500 km |
3000 (Compensation Amount in NIS ) |
The amount of compensation will be reduced by 50% of the original flight value if you were given the option to travel on another departing flight. To get a precise idea you can refer to the chart below:
Amount of Delayed timing |
Distance travelled |
Delayed up to 2 hours |
Up to 1500 km |
Delayed up to 3 hours |
exceeding 1500km within the EU Community |
Delayed up to 3 hours |
1500km to 3500 km |
Delayed up to 4 hours |
Other flights |
You can cancel your flight ticket and ask for a full refund from the airlines or you can ask them to allocate you a seat without any extra charges on the next departing flight departing no less than one hour from your original departure time. Ask the airlines to help you upgrade your seat for free or by paying a little fee. Ask the airlines to help you accommodate a hotel and a transportation system if the flight requires you for a stay over.
As per EL AL cancellation policy passengers will not receive any refund when the validity of your flight ticket expires, when you have missed the flight without notifying the airlines, when the flight is delayed or cancelled because of situations beyond the airline’s control like strikes, extreme weather conditions, airport closure, political unrest, government ban and If you have purchased a non refundable fare.
Refunds will only be made to the person whose name appears on the ticket or the person who is entitled to receive the refund. In case EL AL delays or terminates your flight then you flight refund will be calculated and issued according to the Israeli Aviation Law.
For the unused portion of the flight tickets refunds will include along with the applicable taxes, government issued taxes.
To cancel your flight online you need to visit the official EL AL Flight cancellation site from your web browser. Next enter your booking reference number and last name and find your flight and click on the cancel icon on the screen. Click on confirm and pay for cancellation fees if prompted. Lastly, receive the confirmation on your email or registered phone number.
If your flight is delayed by more than 3 plus hours you can ask the airlines to offer you with complementary services, meals, drinks, beverages and refreshments.
Yes, the airlines allow you to postpone your travel date for a future date. You can select a future date within one months’ time to travel again.
If passengers have purchased their flight ticket using points then they will be paid back a refund in their original form of payment.
For flight delays exceeding 1500km within the EU Community the airlines will compensate you around 400 Euros.