Garuda Indonesia Cancellation Policy

Garuda Indonesia Flight Cancellation Policy

“Risk Free Flight cancellations and refunds-Garuda Indonesia Cancellation Policy”

Overview of Garuda Indonesia Flight Cancellation Policy
Garuda Indonesia is the leading carrier in Indonesia and the airlines offers some of the best travel policies for its passengers worldwide. You can complete your flight cancellations by visiting Garuda Indonesia official site, through the mobile app, by calling customer care or by sending an email. If you have decided to cancel your Garuda Indonesia flight tickets you need to consider the following points in your mind before making cancellations:

Cancellation Policy Based on Fare Type-

• On domestic routes Garuda Indonesia flights cannot be cancelled if you have purchased an Economy special promotional
• Economy special promotional fares can only be cancelled before your flight departure for extra charges
• Other fares eligible for cancellation before your flight departure for extra charges include-Economy affordable, Economy Flexible, Business Flexible, Business Promotion fares.
• On international routes Garuda Indonesia flights cannot be cancelled if you have purchased an Economy  promotion
• Other fares eligible for cancellation before your flight departure for extra charges include-Economy affordable, Economy Flexible, Business Flexible, Business Promotion fares.

Garuda Indonesia Cancellation Policy

1. You will receive a refund from Garuda Indonesia if you have purchased a refundable fare
2. To claim for a request for refund passengers should have purchased their flights from the airlines official site, call centre, or ticket sale office
3. Travel vouchers are non refundable and they are issued if you cancel your non refundable fares within the 24 hours grace period
4. You can use the travel vouchers within one year from the original date of its issuance.
5. Travel vouchers are still valid even if you are considered a no-show by the airlines.
6. Garuda Indonesia charges a fee of $100 per passenger as no show fee if the passengers cancel their ticket before their scheduled departure.

Other Options for Flight Cancellations

If you are unable to make flight cancellations with Garuda Indonesia online you can apply for a refund by dialling the 24/7 call centre, Garuda Indonesia sales office or open a 24/7 live chat or download the Fly Garuda Phone App at your convenience.

Flight cancellations by sending an email: You can compose your doubts about flight cancellations at customer@garuda-indonesia.com.

Garuda Indonesia 24 hours Cancellation Policy

Under the airlines 24 hour cancellation policy you are eligible to cancel any type of services and any type of flight fares for free. You can cancel online and offline without any extra charges. You will be eligible for extra fees after the 24 hour grace period depending on the route and type of fare selected.

Garuda Indonesia Refund Policy

The airlines will issue a refund for the unused portion of your flight ticket under the following conditions only:

1. Garuda Indonesia will issue you a full refund if you cancel within 24 hours of booking your ticket and also if you adhere to the airlines cancellation policy.
2. The refund will be processed under the original ticket holders name
3. Refunds will be issued only after returning the flight ticket and the unused portion of flight fares
4. Garuda Indonesia will be refunded within 10 to 15 business days in the original form of payment.
5. If flight tickets were purchased using a credit/debit card then passengers will be refunded within 30 business days in the original form of payment.
6. To receive a refund passenger need to adhere to the airlines rules and regulations and the laws of the country.
7. If you have purchased your flight ticket through a travel agent then it is best you contact your agent directly and ask them to request a refund on your behalf.
8. For domestic travel flight ticket will not be eligible for refund after 30 days from the date of issuance of the flight ticket.
9. However, international flight tickets do qualify for refund as long as a request is made within one year from the date of issuance.

Involuntary Refund Policy

Involuntary Refund Policy is applicable if:

1. The airlines fails to operate the scheduled flight
2. The flight is delayed by 3+ or more hours
3. You were denied boarding at the airport even with a confirmed ticket
4. There is a travel ban due to bad weather, government laws or technical error

Under such cases the refund will be involuntary and you will be refunded for the original fare amount which is subject to a 20% deduction (administration fee).

Voluntary Refund Policy

A refund is considered voluntary under the following conditions:

1. Unable to travel due to death of an immediate family member (sister, mother, father, brother, wife, husband, child) or severe illness. Passengers can claim a full refund by showing a death certificate of the deceased and proof of relationship or a doctor certificate if due to illness.
2. If you are travelling internationally you will receive a refund for the original fare minus-cancellation fees/ applicable fees/ tax.
3. If you are travelling domestically you can look at the chart below:
    

If you are someone who is looking for Garuda Indonesia flight cancellation or explore more refund options, you can call customer care centre at +1-888-772-1600. Garuda Indonesia customer services are available 24/7 to protect your travel plans and offer you the best travel solutions.