Passengers flying with Virgin Atlantic are advised to go through the Virgin Atlantic Cancellation Policy before making any changes to their existing trips. Here are some important points to keep in mind:
In case your flight is cancelled you have the following options to exercise:
In case your flight is cancelled you can dial Virgin Atlantic customer support number at +1-855-448-3664 to get complete assistance online.
Understanding Virgin Atlantic Cancellation Process is important when plans change suddenly. Find here complete guide on how to cancel your flight ticket with Virgin Atlantic online. Now lets say you want to cancel your Virgin Atlantic flight ticket then how exactly do you about it:
Alternatively you can call Virgin Atlantic customer service +1-855-448-3664. Start by visiting the airlines website and clicking on help and support and you can chat with Amelia the airlines helpbot or you can fill out a form to request a call back. Once you are on a line with an airline representative you can explain why you need to cancel your flight ticket. Next confirm your eligibility and inquire about any applicable fees or refund processes. Lastly, you can cancel your flight ticket in person at a Virgin Atlantic Ticket office, find the nearest office and provide your booking details and necessary identification documents and inform the staff that you want to cancel your flight tickets. If you are entitled to a refund the agent will complete the cancellation process for you.
One of the benefits of booking with Virgin Atlantic is that their cancellation fees are often more reasonable than many US based other commercial carriers. The variation in your cancellation amount depends on your ticket type and time of cancelling your flight ticket. Passengers using miles need to pay a maximum of $25 as a Virgin Atlantic Cancellation Fees.
If your flight is cancelled because of any reason from the UK, Ireland, and Europe, the charges to roll out any current improvements is 150 GB. Whether you have booked an international flight or domestic flight with Virgin Atlantic you can make changes in no less than 24 hours counted from the underlying timing of the first reservation.
Virgin Atlantic has a flexible refund Policy and it states that:
Distance Travelled |
Travel condition |
Compensation Fee |
For distance more than 3500 km |
If your new flight arrives within four hours of your original flight schedule |
$339 |
For distance between 1500 km to 3500 km |
If your new flight arrives for more than four hours of your original flight schedule |
$679 |
For distance travelled between 1500 km to 3500 km |
If your new flight arrives within three hours of your original flight schedule |
$228 |
For distance less than 1500 km |
If your new flight arrives more than four hours of your original flight schedule |
$457 |
For distance more than 3500 km |
If your new flight arrives for more than two hours of your original flight schedule |
$287 |
If the airline’s flight ticket is oversold or if there are more number of passengers for confirmed reservation and there are lesser seats on board then you might be denied boarding. In such cases the airlines might compensate in the form of a travel voucher, seat upgrade or complementary meals and other travel services.
In case a passenger is denied boarding even after holding confirmed seats or due to unavailability of seats then you can select “Virgin Select” which is facilitated by Virgin Atlantic for denied boarding scheme. Virgin Select allows passengers to receive a refund for their unused portion of their journey or receive a travel voucher for travel on a future date. Passengers under the Virgin Select program will receive complimentary meals, refreshments, overnight stays depending on the time of stay. Furthermore if you were denied boarding on an involuntary basis then you have the right to receive compensation if your new flight is scheduled to arrive more than four hours from your original flight schedule. If Virgin Atlantic denies you boarding you will be entitled to compensation unless you have not complied with the airlines requirements, if you were denied boarding because of operational and safety reasons, because of weight restrictions and many more.
If a passenger is travelling internationally from the United States to other region and you were denied boarding then you are entitled to the following benefits:
Don’t worry if you have missed your flight, you can notify Virgin Atlantic customer care before hand if you would not make your flight on time. If you have missed your flight then the value of your flight ticket will be terminated and you will not receive any refund for the flight ticket irrespective of the fare type. Therefore it is advised to contact Virgin Atlantic customer service in advance to see if you can cancel your flight ticket and receive a refund.
If the airline’s flight ticket is oversold or if there are more number of passengers for confirmed reservation and there are lesser seats on board then you might be denied boarding. In such cases the airlines might compensate in the form of a travel voucher, seat upgrade or complementary meals and other travel services.
In case a passenger is denied boarding even after holding confirmed seats or due to unavailability of seats then you can select “Virgin Select” which is facilitated by Virgin Atlantic for denied boarding scheme.
Passengers under the Virgin Select program will receive complimentary meals, refreshments, overnight stays depending on the time of stay. Furthermore if you were denied boarding on an involuntary basis then you have the right to receive compensation if your new flight is scheduled to arrive more than four hours from your original flight schedule.
If the airlines cancel your flight ticket you can request for refund for the unused portion of your journey. Also, if the passenger has already completed segments of the flight then Virgin Atlantic will offer you’re a return flight at the earliest.
You can take an alternative flight offered by the airlines without any extra cost if seats are available at the earliest. You can take an alternative flight offered by the airlines at a later date or postpone your travel at a future date without any extra cost if seats are available at the earliest.
If your flight was cancelled without giving your notice Virgin Atlantic will provide you with meals, refreshments, two short calls, email messages, etc.
If your new flight requires you to spend an overnight then the airlines will accommodate you with a hotel and transportation to and from the hotel point to the airport.
Yes, Virgin Atlantic like many airlines offer a full refund on refundable tickets cancelled within 24 hours of purchase but remember this only applies if you have booked your flight ticket at least seven days before the flight departure.
If you cancel your flight tickets after the initial 24 hours you may be subject to cancellation fees. It is worth noting that this policy applies to both restricted and non-restricted and unlimited flight fares.
Virgin Select allows passengers to receive a refund for their unused portion of their journey or receive a travel voucher for travel on a future date.