Volaris is a budget airlines in Mexico that offers affordable flight prices for both domestic and international destinations. To many people making a travel plan is like a task, but with Volaris planning a trip is not a difficult task. However due to unforeseen circumstances passengers may need to cancel their flight ticket. At such times, its important for customers to be familiar with Volaris Airlines Cancellation Policy and how to get a refund back without burning a hole in their pocket. If you are cancelling an international flight you need to contact the service provider directly.
The Volaris Airlines cancellation policy states that:
Here is a simple guide to take you through the cancellation process of your flight booking :
Step 1 |
Visit the official website of Volaris Airlines and log in to your travel account |
Step 2 |
Click Manage your trip and type the flight reservation code and the passengers last name |
Step 3 |
You will have the option to change/ cancel or remove itineraries |
Step 4 |
If you want to cancel a flight you can choose the cancel button |
Step 5 |
You need to confirm your choice by pressing the Cancel button |
Step 6 |
Pay the flight cancellation fare if it is required |
Step 7 |
You will get a confirmation email from Volaris confirming the flight cancellation |
The payment method for refund will be credited back to the original form of payment. For non refundable charges any fees charged for additional series such as baggage or seat selection are non refundable . Volaris Airlines generally charges a cancellation fee ranging between $100 to $400 if the flight is cancelled outside the 24 hours grace period. The charges will be zero fee for making cancellations or modifying any trip seven days prior to your flight booking or 24 hours after purchase from Volaris Airlines official site.
As per Volaris Airlines 24 hour cancellation Policy, customers will receive a 100% refund amount of the entire ticket value if they book at least one day prior to your departure date. At any time Volaris Airlines have the privilege to change a 24 hours cancellation. Consider the case of passenger who cancels the Volaris flight ticket less than seven days.
Within 24 hours of buying flight tickets, the passenger can cancel their Volaris Flight, there will be no cancellation fees that passenger has to pay. Passengers need to ensure that they have bought their flight tickets at least seven days before the scheduled departure if they have not cancelled their flight ticket after 24 hours of purchase or else they won’t be eligible for any refund amount.
If you have misses, cancelled, delayed a flight connection due to bad weather condition or other solid reasons you will be either given a refund or rebooked on another flight. All refunds will be issued after deducting from the total cost of the original fare value and it will be applicable for all booked fare types. For refunds to bounce back you flight reservation needs to be at least seven days old or you can cancel within 24 hours after purchase. You cannot cancel one segment of your flight if you have purchased a round trip because refund will be applicable for the round trip only. Refund will be implemented in the original form of payment in case the airline accepts your payment method or you will be prompted to provide additional information for obtaining a refund. Refund processing time will be based on the time taken by the banks to process with the airlines. If the customer has purchased add on like plane plus hotel plus car rentals then the processing time for refunds shall be determined of the service provider.
To initiated a refund request you can visit Volaris Airlines official site or call the customer service team at +1-855-448-3664. You can cancel and request for a refund online through the Manage flight booking section. You can also cancel your flight ticket at the airport through the self service kiosks or at the Volaris check in counter. Here are some of the essential steps you need to follow to fill a refund form:
As per Volaris Airline compensation policy if your flight is delayed by four plus hours then a compensation shall be applicable. You need to fill a refund form to claim compensation which will be available through electronic means/ through the airport helpdesk or through a customer service. The refund form needs to be accompanied by travel documents to get the compensation request completed on time. All types of compensations to be received will be reflected within ten days after the refund request is accepted by the airlines. Passengers should comply with the airlines cancellation policies for the refund to be effective and comply with all the legal requirements.
If your flight is delayed by more than one hour and lesser than four hours then you will receive a compensation equivalent to your scheduled flight via an electronic voucher which can be exercised in future.
Delayed duration |
Compensation |
Compensation Amount |
If your flight is delayed by more than one hour but lesser than two hours |
e-voucher |
50.00 Mexican pesos |
If your flight is delayed by more than two hour but lesser than two hours |
e-voucher |
250.00 Mexican pesos |
If your flight is delayed by more than four hours |
|
Refund of the ticket price/ part corresponding of the flight segment not flown |
The following condition shall be applicable if the cancellation and delays exceed four hours:
To contact Volaris Airlines Customer Service and get a live person on the phone dial +1-855-448-3664. Next you can say customer service or Service representative. On the voice call you can say “I need something else”. After that, the automated phone system will connect you to a live customer service agent from Volaris Airlines voice menu. Next you can say “Flight cancel, modify your trips” or whatever your requirements are. You need to notify Volaris Airlines at least 24 hours if you will be using subsequent flight segments.
Yes, you can cancel your flight ticket for free if you cancel within 24 hours of purchase you will be eligible to receive a full refund.
Yes, you can change your flight ticket for a fee depending your fare type when you request the change.
Yes, a full refund will be issued if your flight gets cancelled by Volaris.
Typically, Volaris Airlines charges a cancellation fee ranging between $100 to $400 if the flight is cancelled outside the 24 hours grace period. The charges will be zero if flight cancellations are dine within seven days prior to your flight booking or 24 hours after purchase from Volaris Airlines official site.
If your Volaris flights delayed by more than 4 hours than you will receive the full amount refund for the ticket price or the corresponding to the flight segment (unused portion of the journey). You will also be provided an alternative flight option on the first available flight which will be subject to the availability of seats.
Volaris Airlines will issue you an e-voucher as compensation for the unused portion of your journey. The e-voucher issued as compensation will be valid for one year from the date of its issuance and it will not be transferrable to another passengers. It shall be applicable only once and will not be applicable for holidays and long haul flights.
Please allow up to 20 business days for your refund to be processed back to your account.
According to the Volaris Airline compensation policy if your flight is delayed by four plus hours then a compensation shall be applicable. You need to fill a refund form to claim compensation which will be available through electronic means/ through the airport helpdesk or through a customer service and the refund form needs to be accompanied by travel documents to get the compensation request completed on time.
Yes, Volaris Airlines have 24 hour cancellation Policy where customers will receive a 100% refund amount of the entire ticket value if they book at least one day prior to your departure date. At any time Volaris Airlines have the privilege to change a 24 hours cancellation.
Passengers need to ensure that they have bought their flight tickets at least seven days before the scheduled departure if they have not cancelled their flight ticket after 24 hours of purchase or else they won’t be eligible for any refund amount.