Volaris Airlines Cancellation Policy

Volaris Airlines Cancellation Policy 2023-How To Cancel Flights and Get Refunds?

Volaris is a budget airlines in Mexico that offers affordable flight prices for both domestic and international destinations. To many people making a travel plan is like a task, but with Volaris  planning a trip is not a difficult task. However due to unforeseen circumstances passengers may need to cancel their flight ticket. At such times, its important for customers to be familiar with Volaris Airlines Cancellation Policy and how to get a refund back without burning a hole in their pocket. If you are cancelling an international flight you need to contact the service provider directly.

Volaris Airlines Cancellation Policy

The Volaris Airlines cancellation policy states that:

1. Passengers can cancel their flight tickets at any time but fees and restrictions may be applicable. The cancellation fees and restrictions is dependent on the type of ticket purchased by the passenger.
2. To be entitled for a full refund you can notify Volaris Airlines within 24 hours after booking your flight ticket if you want to cancel your domestic fares.
3. No refund will be applicable if the passenger have purchased their flight ticket through a third party agent or have already checked in at the airport.
4. To be eligible for a refund a passenger must have either purchased from Volaris official site through the customer service, through the mobile app or through the airport desktop.
5. In case you have purchased a domestic flight and it is departing within 24 hours after booking your flight ticket then you can cancel your flight ticket by calling Volaris Airlines customer service at +1-855-448-3664.
6. You can call the customer care at least three hours before your flight schedule and cancel your trip.
7. Passengers are also required to submit certain documents like: Reservation Code, your PNR, your last name, your email address, your phone number, etc.
8. Additionally for claiming a refund you may have to provide a copy of your bank account and your official ID.
9. If you have consulted a travel agent or other service provider you can contact them for cancelling or your flight ticket directly.

Volaris Airlines Cancellation Process

Here is a simple guide to take you through the cancellation process of your flight booking :

Volaris Airlines Cancellation Fees

The payment method for refund will be credited back to the original form of payment. For non refundable charges any fees charged for additional series such as baggage or seat selection are non refundable . Volaris Airlines generally charges a cancellation fee ranging between $100 to $400 if the flight is cancelled outside the 24 hours grace period. The charges will be zero fee for making cancellations  or modifying any trip seven days prior to your flight booking or 24 hours after purchase from Volaris Airlines official site.

Volaris Airlines 24 Hour Cancellation Policy

As per Volaris Airlines 24 hour cancellation Policy, customers will receive a 100% refund amount of the entire ticket value if they book at least one day prior to your departure date. At any time Volaris Airlines have the privilege to change a 24 hours cancellation.  Consider the case of passenger who cancels the Volaris flight ticket less than seven days.

Within 24 hours of buying flight tickets, the passenger can cancel their Volaris Flight, there will be no cancellation fees that passenger has to pay. Passengers need to ensure that they have bought their flight tickets at least seven days before the scheduled departure if they have not cancelled their flight ticket after 24 hours of purchase or else they won’t be eligible for any refund amount.

Volaris Airlines Refund Policy

If you have misses, cancelled, delayed a flight connection due to bad weather condition or other solid reasons you will be either given a refund or rebooked on another flight. All refunds will be issued after deducting from the total cost of the original fare value and it will be applicable for all booked fare types. For refunds to bounce back you flight reservation needs to be at least seven days old or you can cancel within 24 hours after purchase. You cannot cancel one segment of your flight if you have purchased a round trip because refund will be applicable for the round trip only. Refund will be implemented in the original form of payment  in case the airline accepts your payment method or you will be prompted to provide additional information for obtaining a refund. Refund processing time will be based on the time taken by the banks to process with the airlines. If the customer has purchased add on like plane plus hotel plus car rentals then the processing time for refunds shall be determined of the service provider.

Volaris Airlines Refund Process

To initiated a refund request you can visit Volaris Airlines official site or call the customer service team at +1-855-448-3664.  You can cancel and request for a refund online through the Manage flight booking section. You can also cancel your flight ticket at the airport through the self service kiosks or at the Volaris check in counter.  Here are some of the essential steps you need to follow to fill a refund form:

• Step 1- Fill out the form- Visit the Volaris Airlines official site and fill out the refund application form and do attach all the relevant documents if applicable.
• Step 2- Collect required information-Before you apply for a refund make sure you have your reservation number and other relevant information on hand.
• Step 3- Submit your request-Submit your refund request and wait for the confirmation message from Volaris Airlines.

Volaris Airlines Compensation Policy

As per Volaris Airline compensation policy if your flight is delayed by four plus hours then a compensation shall be applicable. You need to fill a refund form to claim compensation which will be available through electronic means/ through the airport helpdesk or through a customer service. The refund form needs to be accompanied by travel documents to get the compensation request completed on time. All types of compensations to be received will be reflected within ten days after the refund request is accepted by the airlines. Passengers should comply with the airlines cancellation policies for the refund to be effective and comply with all the legal requirements.

If your flight is delayed by more than one hour and lesser than four hours then you will receive a compensation equivalent to your scheduled flight via an electronic voucher which can be exercised in future.

For Volaris Flights Delayed by More Than 4 Hours

The following condition shall be applicable if the cancellation and delays exceed four hours:

1. Full amount refund for the ticket price/ corresponding to the flight segment (unused portion of the journey)
2. Providing an alternative flight option on the first available flight which will be subject to the availability of seats.
3. No charge access to phone calls, emails, messaging facilities
4. Free accommodation to a hotel where an overnight stay is required
5. Providing free transportation to and from the hotel to the airport
6. The e-voucher issued as compensation will not be transferrable to another passenger
7. The e-voucher issued as compensation will be valid for one year from the date of its issuance
8. The e-voucher issued as compensation shall be applicable only once and will not be applicable for holidays and long haul flights

Volaris Airlines Customer Service

To contact Volaris Airlines Customer Service and get a live person on the phone dial +1-855-448-3664.  Next you can say customer service or Service representative. On the voice call you can say “I need something else”. After that, the automated phone system will connect you to a live customer service agent from Volaris Airlines voice menu. Next you can say “Flight cancel, modify your trips” or whatever your requirements are. You need to notify Volaris Airlines at least 24 hours if you will be using subsequent flight segments.